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Tech Support Centre -
Centre of Expertise

Our new Tech Support Centre: finding your solution

Request a free consultation

Let us assist you in your project and answer any questions related to your application.

  • Project support: Selecting solutions and products that meet your IT requirements.
  • Application assistance: Efficiently combining and integrating IT systems and components.
  • Product support: Technical questions, troubleshooting, updates and upgrades.

Get even more support: instantly and locally

Dial +65 6445 0005 to contact one of our more than 50 specially trained Application Engineers in your local language. They will help you find answers to all your questions regarding KVM, AV and Networking projects.

Need support?

At a glance - our Tech Support Centre services:

  • More than 50 Application Engineers, dedicated exclusively to project and customer support.
  • Fast and 1-on-1: personal contact without unnecessary waiting times.
  • Direct and personal support during each phase of your project and beyond.
  • Cross-border support: benefit from our network of technical experts across Europe.
The new Black Box Centre of Expertise

Centre of Expertise: well-advised

Our new Centre of Expertise (CoE) is an integral component of the Black Box Tech Support Centre: consisting of long-standing, highly qualified and specially trained technical employees, the CoE merges our technical expertise in KVM, AV and Networking, which is unique in the industry. It offers you the best advice in terms of individually optimised applications, completely free of charge.

The CoE is our “task force” and guarantees that your application is optimally integrated, individually configured and highly-available in every phase of your project. You can be sure that even the most demanding solutions will be rolled out as scheduled, with minimal effort from your side, and independent of its location.

Rely on our Centre of Expertise and make our expertise your capital.

Fast, Faster, Tech Support: Black Box Support on the phone, online or on-site

Support on the phone, online or on-site

The Black Box Tech Support Centre is specially designed to answer all of your questions concerning KVM, AV and Networking competently, without unnecessary waiting times. Dial +65 6445 0005 and get support from our experienced Application Engineers that will give you detailed answers to all your product- and solution-related questions.

Or try our online chat: talk to a team member directly for quick and easy answers to your questions.

Would you like an on-site live demonstration of our systems or even a status analysis for your project? We’re looking forward to meeting you and showcasing our solutions. Our Application Engineers will guide you through every step of your project, from planning to implementation and beyond.

Should our expert realise, that the focus of your project lies within the expertise of another Application Engineer, they will not hesitate to forward you to the most qualified colleague right away.

Visit our training centres across Europe

Visit our training centres

We’d like to invite you to one of our four professionally equipped demo and training centres, located across Europe. Visit our centres in Germany, United Kingdom, Denmark and Belgium and take a virtual dive into our KVM and AV solutions. Get a feel for our products and experience the operation, management, quality and user-friendliness of our interfaces. Call our Tech Support Centre today for an appointment.